How to contact us over Christmas and New Year
Published: Tuesday, 7 November 2023
On behalf of everyone at Nottingham City Council Housing Services, we wish you a merry Christmas and a happy new year.
If you need us over the Christmas period, details about our services are listed below.
Repairs
Non-emergency repairs can be reported up until 5pm on Wednesday 24 December by calling 0115 915 2222.
Thursday 25 to Sunday 28 December - 24 hours emergency repairs service only by calling 0115 915 2222.
Monday 29 December to Wednesday 31 December - during this time, we'll make safe any emergency repairs that you report. We'll also attend some other priority repairs - although waiting times may be slightly longer due to reduced staffing over the Christmas period.
Thursday 1 January - 24 hours emergency repairs service only by calling 0115 915 2222.
Friday 2 January - our normal repairs service will begin at 8.30am
Paying your rent
You can pay your rent 24 hours a day online or by calling the 24 hour automated payment line on 0800 052 0173. You'll need your Rent Reference Number when you call.
For rent enquiries over Christmas, we'll be available to help up until 5pm on Wednesday 24 December and then again from Monday 29 December to Wednesday 31 December between 8.30am and 5pm by calling 0115 915 4920.
Our normal rent service will begin again from 8.30am on Friday 2 January.
Housing Services
We'll be available to help until 5pm on Wednesday 24 December and then again from Monday 29 December to Wednesday 31 December between 8.30am and 5pm by calling 0115 746 9555. Our normal housing service will begin again from 8.30am on Friday 2 January.
Independent Living
If you're an Independent Living tenant, there will be a reduced service from 5pm on Wednesday 24 December through to 9am on Friday 2 January. Independent Living staff will be available to respond to any emergencies from Monday 29 December to Wednesday 31 December and welfare calls will be made to some tenants as agreed in advance.
Nottingham on Call
Our Nottingham on Call service will be available to our existing customers 24 hours a day, every day, as always.
Nottingham HomeLink
If you are on the Nottingham Housing Register, information about the advertising of available homes over the Christmas period is available on the Nottingham HomeLink website.
