Our service standards

We've developed a new set of service standards so that you know what you can expect from us. 

Our new service standards now include: 

• Allocations service standard
• Anti-social behaviour (ASB) service standard
• Customer Service standard
• Domestic violence service standard
• Independent living service standard
• New home service standard
• Rents service standard

We're also currently developing the following service standards:

• Caretaking service standard
• Repairs and maintenance service standard 
• Tenancy and Estate Management service standard
• Tenant Involvement service standard

Please contact us if you'd like to know more, or come back soon to see which new standards have been added.